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Job Details

Id: 10077

   

Sector(s):

Internet + Digital

 

Venues, Festivals + Events

   

Job Title:

Support and Extended Services Consultant in UK

Organisation Name:

Tessitura Network

Organisation URL:

https://www.tessituranetwork.com/en/About/careers

Location:

UK Region - London + Greater London

Salary:

Salary not specified

Conditions:

Full Time

Date Posted:

25/09/2019

Closing Date:

24/10/2019

   

Job Description & Person Specification:

Role Summary: 


The Support and Extended Services Consultant works from home is based in the EU and is required to travel to member organisations.The consultant provides support and essential services to our growing community of members. Using our Helpdesk application, the consultant provides accurate and prompt troubleshooting assistance to users for the breadth of the Tessitura software to cover the areas of ticketing, fundraising, reporting, customer relationship management and online transactions. The consultant also provides support assistance via phone and using other tools such as web based desktop sharing applications. In addition to support, the consultant also undertakes consulting work; this includes but is not limited to report writing, creating customisations, training, Tessitura configuration and setup. 

Specific Responsibilities: 
  • Assisting users in troubleshooting Tessitura issues. 
  • Providing post implementation consulting, training and technical expertise in the use of Tessitura and related software at member organisations. 
  • Providing consulting services to organisations that have subscribed to our Extended Services agreement. 
  • Providing project management for licensee member upgrades, customisations and other projects as appropriate. 


Generic Responsibilities:
  • Take reasonable care to ensure personal safety and health and that of others.
  • Preparing and presenting at the global Tessitura Learning and Community conference and other conferences and trade shows.
  • Demonstrating Tessitura to prospective licensees.
  • Utilising company systems and practices in line with agreed procedures.
  • Other related duties as required and assigned. 

Person Specification:
  • Has solid technical experience in arts/cultural software (Tessitura preferred) and its use and application in an operational/business context.
  • Has experience in Microsoft SQL Server, SQL Server Reporting Services, and T-SQL.
  • Enjoys working independently in a virtual environment, is self-sufficient with the ability to work on and prioritise a wide variety of complicated tasks and projects simultaneously.
  • Shares our values of Collaboration, Innovation, Excellence, Egalitarianism and Community.
  • Has strong and demonstrated interpersonal, communication, customer service, and relationship-building skills.
  • Has great project management skills and can manage their own time efficiently with demonstrated ability to meet deadlines and follow schedules.
  • Has the ability to work calmly, effectively and flexibly with a large number of clients/members, staff and other professionals representing a wide diversity of personalities.
Qualified candidates must reside in the UK region.

   

CONTACT DETAILS:

 
   

Name:

Amy Mogan
Tessitura Network

E-mail:

amogan@tessituranetwork.com

Tel.no.:

8886435778

Address:

11700 Preston Road Ste 660, PMB 214
Dallas
TX 75230

   

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